Well, the Ark Road ShopRite has finally lost my business.
I have put up with the out of date milk, the moldy cheese and muffins, but my experience at the fish counter today put me over the top.
I politely waited at the fish counter while the employee behind the counter finished getting the crab legs ready for the steamer. During that time a couple also joined me at the counter, and it appeared they may have been friends of the employee behind the counter.
I had a distinct feeling, he preferred to serve them first, however, he did ask me what I wanted and I asked for some of the seafood salad. He looked a little dismayed at my request and suggested I buy it from the prepacked cased. I looked at the container and it was full of white liquid and the date was only for the next day. In addition, it was less than the amount that I requested.
I told him I didn't care to take that because of all the liquid and he said it was just separated. It truly did not look like something I would want to take home.
At that point he started to help the other customer, and I indicated I wanted the salad fresh from behind the counter. He said, oh he didn't realized that. I told him to forget it and I left the counter.
This person was in charge of sales prevention and has his behavior has made me decide that I will go to the next closest Shop Rite, which has different ownership or to Wegmans where they go out of their way to provide an enjoyable customer experience.
Sunday, December 13, 2009
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