Well, the Ark Road ShopRite has finally lost my business.
I have put up with the out of date milk, the moldy cheese and muffins, but my experience at the fish counter today put me over the top.
I politely waited at the fish counter while the employee behind the counter finished getting the crab legs ready for the steamer. During that time a couple also joined me at the counter, and it appeared they may have been friends of the employee behind the counter.
I had a distinct feeling, he preferred to serve them first, however, he did ask me what I wanted and I asked for some of the seafood salad. He looked a little dismayed at my request and suggested I buy it from the prepacked cased. I looked at the container and it was full of white liquid and the date was only for the next day. In addition, it was less than the amount that I requested.
I told him I didn't care to take that because of all the liquid and he said it was just separated. It truly did not look like something I would want to take home.
At that point he started to help the other customer, and I indicated I wanted the salad fresh from behind the counter. He said, oh he didn't realized that. I told him to forget it and I left the counter.
This person was in charge of sales prevention and has his behavior has made me decide that I will go to the next closest Shop Rite, which has different ownership or to Wegmans where they go out of their way to provide an enjoyable customer experience.
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