Out of the blue, I was getting a pop up box telling me my HP Media TV was not working.
I tried to chat with the on-line rep, but the chat feature wasn't working so I sent and email and ran some errands.
When I turned on my computer a couple of hours later, there was an email from HP, expressing their regrets about the situation, and providing me with step by step instructions on how to fix it.
Outside of not telling me to go to the control panel, the instructions were excellent.
I sent back an email thanking them for their help and they returned a thankful response.
All in all, a pretty good experience.
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